More than 70% of customer service requests result directly from fulfillment challenges and delays. The Alaiko Operating System is consistently focused on supporting customer service to increase customer satisfaction, save time and reduce operational costs.
Arrange a demo nowRapid sales growth without exploding ticket volumes in customer service: With Zenfulfillment & the Alaiko OS, customer service teams have full transparency and control in the fulfillment process to answer customer inquiries faster and easily implement change requests. Smart email automation proactively informs customers of address problems and parcels ready for collection.
Proactively solves problems before they arise for your customers. Automates recurring tasks and frees up resources for your customer service.
Keep an eye on the status of all your customers' orders at all times: the real-time overview of all orders gives you full transparency.
Transforms the way customer service works from reactive & manual to automated & proactive: In Zenfulfillment, tasks for respective orders can be directly stored and executed digitally.
Flexible working: Decide for yourself which system you prefer to work in. Information is synchronized automatically and in real time with your store system so that orders can be processed anywhere.
Flexibility right up to the last minute: Improve the customer experience by responding quickly to individual change requests from your customers - right up to the moment of the physical pick.
No more incorrect data - delivery obstacles such as missing house numbers are automatically recognized in the system
and blocked.
Offer your customer a smooth customer journey and prevent the purchase from being abandoned in the last few meters: Customers receive a notification with a request to correct the incorrect address and the parcel is sent on its way.
In the area of fulfillment, normal service providers differ from full-service providers due to various key factors. To illustrate the differences, we look at different levels of service provision, starting with the basic service through to the comprehensive "full service". It is important to note that more service does not necessarily mean a better solution. Online retailers need to decide which option is best for their business case based on their requirements and resources.
Offer your customers different delivery options and optimized delivery times by allowing them to choose from different carriers, e.g. by destination region.
Get full insight into the status of your shipments on their way to customers with tracking updates.
Proactively approaches your customers and notifies them if a parcel is lost in transit. Prevents the request "Where is my parcel?".
Save customer service time with proactive follow-up requests by automating the most common query: "Where is my parcel?".
Benefit from lower import sales tax (EUSt) with automated customs clearance through Zenfulfillment of non-EU shipments. Your customers enjoy faster parcel delivery times and a local delivery experience.
Conveniently manage returns in a structured overview in a single platform and capture
valuable feedback from your customers on return reasons.
Maintain an overview of all returns: active and passive returns are clearly recorded. The ABC classification for returns enables structured and efficient returns management.
Your customers generate their own label in the digital returns portal. Capture direct feedback from your customers on returns and keep track of information in a structured way.
Manage refunds conveniently in a single platform without having to switch between different systems: Refunds can be triggered directly from the Alaiko OS in the store system.
Reduces purchase abandonment despite undeliverability - your customers receive an automatic email if their parcel is returned to the warehouse.
Be flexible in your returns strategy and choose how you want to enable customers to return goods: With a label in the box, with manual support from customer service or via the digital Zenfulfillment returns portal.
The interface enables synchronization in real time. This is a basic requirement in order to be able to offer bundles and avoid overselling, for example.
Yes, both you and your customers (depending on the use case) can make changes directly in the Alaiko OS. This makes it possible to change, add or cancel orders before they are picked.
First, our system flags all incorrect orders and lists them in a separate tab. Depending on the cause, these problems are then solved automatically (e.g. stock levels) or proactively by the customer (e.g. address errors).
Customers can use the experience modules to be informed proactively about all important shipping steps with branded e-mail communication. They can also track their order on a Track&Trace page integrated into their own webshop.
The Alaiko OS also offers the option of automatically initiating and processing a follow-up order and proactively informing customers about it.
Basically nothing. During onboarding, it is ensured that all relevant data is stored in Zenfulfillment & the Alaiko OS. This means that no further documents are required for an order and it feels the same as a domestic order.
The Alaiko OS provides an overview of all returns in a separate tab, allowing you to view each one in detail and track the live status. You can find information on the returned items, the reasons for the return and the returns classification.
Returns labels can either be enclosed with the parcel, accessed digitally via the returns portal or generated on request within the platform with just a few clicks and forwarded to the customer.
First, we flag passive returns and list them in a separate tab on the platform. Customers can then be informed automatically while the shipment is still on its way back. They receive an e-mail and can trigger the reshipment to the existing address or another address if they wish.
The Alaiko interface offers a trigger so that the return refund can be triggered directly in the operating system and then takes place in Shopify, for example, without having to switch systems.
Stress-free fulfillment
is just a click away!