Alaiko and Zenfulfillment become one and operate under the brand Zenfulfillment®
More sales with ultra-fast logistics:
Through software-controlled, highly automated fulfillment processes and the Zenrush® 1-day delivery option, we ship more than 1 parcel per second for well-known e-commerce companies and have already helped over 300 e-commerce brands generate over EUR 100 million in additional sales.
Find out now about the benefits, services and contact options:
Your Benefits
Leading tech-driven D2C fulfillment provider in Europe: The merger of Alaiko with Zenfulfillment creates the largest tech fulfillment provider for direct-to-consumer (D2C) stores in Europe.
Optimized Customer Experience:Through the merger, we are combining the strengths of both companies to offer you and your customers an even more personalized and customer-oriented post-purchase experience – with improved transparency through our software solutions and even stronger operational performance in the warehouse through Zenfulfillment’s warehouse automation.
Alaiko OS transforms to ZEN OS and will be enhanced: The core Alaiko software offering will remain unchanged (the branding and interface will change marginally) and will be enhanced with new Zenfulfillment features such as Zenrush®. For our software-only customers, nothing will change as we will continue to work with our existing warehouse partners.
Improvement of Zenrush®: Zenrush® will also be available for you in the future if you want to switch to one of the new Zenfulfillment warehouses (will be checked on a case-by-case basis). In addition, new features will be developed, the cut-off time for same-day shipping will be increased and the in-house fleet will be expanded.
100% Commitment to Fulfillment: Alaiko remains true to fulfillment and our original mission: to become Europe’s largest and most digitalized e-commerce fulfillment provider.
Strategic Investment & Vision:The merger was supported by a significant funding round to pursue the long-term vision of creating a seamless and outstanding fulfillment experience across Europe.
Prime everybody: Zenfulfillment and Alaiko initiate the next Generation of E-Commerce Fulfillment
The merger enables us to make a real difference in the logistics and e-commerce market. By combining operational excellence, revolutionary software and innovative shipping solutions, we offer Europe’s leading fulfillment solution for growing DTC brands.
FAQs
What new opportunities does this open up for existing Alaiko customers?
Thanks to the merger with Zenfulfillment, we are expanding our range of locations with two attractive new warehouses in Erfurt (Germany) and Szczecin (Poland). This opens up new opportunities and optimizations in order and returns processing through the use of automation technology, reliable 1-day delivery via Zenrush® and an expanded software offering.
If you are interested in moving to the warehouse locations mentioned above, please contact your account manager or sales@zenfulfillment.com.
Is it possible to switch to one of the new Zenfulfillment warehouses?
Yes, the merger with Zenfulfillment will provide you with attractive new warehouse options in Erfurt (Germany) and Szczecin (Poland). If you are interested in a change, we will be happy to discuss the options with you individually.
If you are interested in moving to one of the warehouse locations mentioned above, please contact your account manager or sales@zenfulfillment.com.
Will Alaiko's logistics services be continued?
The best of both worlds:
- Joint Offering: Alaiko and Zenfulfillment combine their strengths to become Europe’s leading e-commerce fulfillment provider.
- Software Enhancement: The Alaiko software becomes ZEN OS and is enhanced with additional Zenfulfillment functions such as Zenrush®.
- Improved Logistics Services: With better processes and additional benefits, such as later cut-off times, extended customization options and more advanced packaging solutions.
What happens to your support requests?
The Customer Care team remains unchanged and the existing channels (ticket portal and email) are available to you as usual. In addition, we have further expanded our customer service team to provide you with even better support in the future.
What would be the advantages of switching to a Zenfulfillment warehouse?
Switching to Zenfulfillment offers a range of benefits that we tailor to your individual needs. These benefits include:
Scalability to over 200,000 square meters of logistics space
Expanded customization options
Improved packaging solutions
Later cut-off times
Increased automation in the warehouse: faster, leaner processes in storage and pick & pack.
All fulfillment centers are operated directly by Zenfulfillment, which guarantees a more efficient infrastructure and more control over all processes. By bundling our shipping volumes, you also benefit from better rates for national and international shipping.
In the event of a move: How can a smooth move be ensured?
We have set up a team specializing in warehouse relocations to Zenfulfillment that focuses entirely on the organization and execution of the relocations. Our operations team will be on site during the move to ensure a seamless transition.
What will happen to our previous account managers/contact persons at Alaiko?
The contact persons remain largely unchanged, although the merger means that even more experts are working for you and ensuring that the customer experience is taken to a new level.
WE REDEFINE E-COMMERCE
Supercharge your Fulfillment with Europe’s leading tech-driven Partner for growing DTC Brands