Communicate where your customers are
WhatsApp updates with charles
The only fulfillment platform to send fulfillment updates via WhatsApp. Deliver more transparent post-purchase experiences in a conversation-centric way: Combine Alaiko’s shipping data with WhatsApp marketing via charles and delight your customers with relevant, personalized updates.
Use WhatsApp for updates and as a marketing channel
As more traffic and transactions transfer from browsers to chat apps, the potential for conversational commerce grows exponentially. With charles and Alaiko, you can maximize this potential – your buyers will be ecstatic.
Improve convenience: Share notifications (and QR codes for pick-ups) easily via a channel that is used every day by consumers.
Save costs: Reduce the number of parcels having to be shipped back and, thus, costs of passive returns.
Drive revenue: Leverage users from parcel tracking for re-targeting campaigns with >10x ROAS on average.
“WhatsApp boasts open rates of over 90% and allows you intuitively to send images, links, and other content. Through the integration with Alaiko, we can avoid returns for our customers while also building a community to strengthen customer loyalty. This saves our customers costs while also increasing their revenues.”
Leon Stoelben, Strategy Lead, charles
Keep your customers up to date about each shipping step
With real-time shipping data by Alaiko, you can offer a superior post-purchase experience – via all channels. Shipping updates are automatically pushed to charles. In your charles interface, you can choose all triggers from the shipping process that are relevant for your customers and use them for your WhatsApp-marketing. You’ll prevent flooding your customer service with questions and will offer an excellent experience.
Choose from the following update triggers
Parcel has been shipped
Parcel is out for delivery
Parcel has been delivered
Parcel is waiting for pick-up
Return has been shipped
Return arrived in the warehouse
Effortlessly create message flows
No programming skills needed: With charles, you can easily create conversations and entire message flows. Combine conversation with conversion and plan WhatsApp campaigns with similar articles, discounts and recommendations.
Analyze KPIs and optimize your cuommunication
Optimize your communication strategy with complete data transparency and analysis of key success metrics for your charles conversations.
Benefits of Alaiko x charles at a glance
Real-time Order Updates
The order status is transferred directly from the Alaiko OS to charles. This ensures that your customers are always aware of the status of their orders, from delivery to returns.
Post-Purchase Excellency
Engage your customers with your brand and keep them updated with proactive and personalized messaging before they contact customer support.
Repeat Purchases
Utilize WhatsApp’s high open rates and create additional campaigns for your order updates.
Get to know Alaiko now.
Contact us for a demo with an expert or a personal quote.